1. Purpose
This Revision Policy explains how NEWVERA LLC handles feedback after a design is presented, how included revision rounds are counted and how a revision differs from a new creative direction or expanded scope.
Detailed rules for included revision rounds, consolidated feedback, scope changes, additional revisions and final approval.
This Revision Policy explains how NEWVERA LLC handles feedback after a design is presented, how included revision rounds are counted and how a revision differs from a new creative direction or expanded scope.
A revision is a reasonable change to an existing design direction created under the purchased package. It is intended to refine, correct or improve work that has already been presented.
| Package | Price | Included rounds |
|---|---|---|
| Starter | $29 USD | 1 |
| Social | $49 USD | 1 |
| Brand Mini | $79 USD | 2 |
| NEWVERA+ | $88 USD | 2 |
If the package description shown at purchase states a different allowance, that specific purchased description controls for the order.
A round means one consolidated set of feedback submitted by the customer and then implemented by NEWVERA to the extent the requested changes are within scope.
Customers should review the entire delivery before sending feedback and combine requested changes into one organized message. This prevents fragmented instructions from consuming multiple rounds unnecessarily.
If a business has several partners or stakeholders, the customer should resolve internal disagreements before sending NEWVERA the final instructions. Conflicting stakeholder requests can create extra work.
If NEWVERA has not begun implementing feedback, several closely related messages may sometimes be combined. If NEWVERA completes one set of requested changes and then receives new changes, the later changes may count as another round.
Specific instructions are more useful than statements such as “make it better.” NEWVERA may ask clarifying questions before beginning a revision if the desired change is unclear.
Standard in-scope revisions are generally targeted within approximately 1–2 business days after clear consolidated feedback is received. Complex or borderline-scope changes may take longer.
Changing the business name after design production begins can require rebuilding key elements and may be treated as new scope rather than a normal revision.
A new industry, audience, positioning or project objective can invalidate the assumptions used for the original design. NEWVERA may quote separately for a significant restart.
Once a customer selects a direction, later revision rounds are intended to refine that direction. Abandoning it and requesting a completely new concept may require additional concept development.
After included rounds are used, NEWVERA may offer further revisions for an additional fee. NEWVERA is not required to provide unlimited revisions for the original package price.
The customer is responsible for accurate names, phone numbers, URLs, social handles and copy. Correcting inaccurate information supplied by the customer may count as a revision if it requires additional design work.
A clear technical error caused by NEWVERA, such as an unusable export or omitted expressly included file, may be corrected without consuming a creative revision round.
A revision cannot require NEWVERA to violate a font, stock, platform or template license. If a requested asset requires a separate paid license, NEWVERA may propose an alternative or additional cost.
Long response gaps may place a project on hold. Returning later does not create extra revision rounds and may result in rescheduling according to current availability.
Approval indicates that the customer accepts the direction and content at that stage. NEWVERA may then prepare final deliverables.
Changes requested after the project has been finalized may be treated as new paid work, especially where the original production files have been archived or the requested change alters an approved design.
Creative dissatisfaction should generally use available revision rounds where the issue is reasonably correctable. Refund treatment is governed by the Refund & Dispute Policy.
NEWVERA may refuse revision instructions that are unlawful, infringing, deceptive, abusive or outside reasonable service capabilities.
Design is subjective. Included revisions provide a structured opportunity to refine the work, but they do not guarantee unlimited experimentation until every possible personal preference has been explored.
Revision questions:
NEWVERA LLC
Branding & Creative Design Studio
271 W. Short St, Ste 410 #2898
Lexington, KY 40507
United States
Website: newvera.shop
Email: support@newvera.shop
Phone: +1 (859) 595-9811