Detailed USD payment rules for NEWVERA packages, Stripe processing, failed transactions, receipts, refunds, disputes and fraud prevention.
This Payment Policy explains how NEWVERA LLC handles pricing, payment authorization, processors, receipts, failed charges, duplicate charges, refunds, disputes and related billing matters for digital branding and creative design services.
| Package | Price | Payment type |
|---|---|---|
| Starter | $29 USD | One-time |
| Social | $49 USD | One-time |
| Brand Mini | $79 USD | One-time |
| NEWVERA+ | $88 USD | One-time |
Prices may change for future orders. The customer should review the checkout amount before authorizing payment.
NEWVERA’s standard website prices are stated in U.S. dollars (USD). A non-U.S. card issuer may display a converted amount in the customer’s local currency.
Current standard packages are one-time purchases. They do not create an automatically renewing subscription. Any future recurring service would have to be clearly identified before purchase.
Available payment methods are determined by the checkout configuration and payment processor. A payment method shown at one time may not be available in every country, device or transaction.
NEWVERA may use Stripe or another reputable provider to securely process transactions. Complete card credentials may be collected directly by the provider. NEWVERA generally receives limited payment metadata such as amount, currency, status and transaction reference.
By submitting payment, the customer authorizes the stated amount to be charged or otherwise processed for the selected order. The customer represents that they are authorized to use the payment method supplied.
An order is treated as paid only after the payment processor reports a successful or otherwise accepted transaction. A pending, failed or reversed authorization may delay production.
Custom production generally begins after payment succeeds and NEWVERA has received enough project information to begin. Payment alone does not start the creative timeline if the required brief remains incomplete.
If NEWVERA is legally required to collect tax for a transaction, applicable tax may be calculated or added through checkout or another compliant process.
Exchange rates, foreign-transaction fees, cash-advance treatment or other charges imposed by the customer’s bank are outside NEWVERA’s control. NEWVERA receives the USD order amount rather than guaranteeing the customer’s final converted cost.
A payment may fail because of issuer controls, incorrect details, insufficient funds, fraud checks, authentication requirements or technical problems. NEWVERA cannot override a financial institution’s authorization decision.
If a transaction is declined, the customer may try an available alternative method or contact the card issuer. NEWVERA should not begin paid production until a valid payment is available.
A customer who believes the same order was charged more than once should send support the purchase email, approximate date, charged amounts and transaction references if available. NEWVERA will compare those details with available processor records.
If the amount charged materially differs from the amount presented and accepted at checkout, contact support promptly. NEWVERA may review the transaction and correct a verified billing error.
Electronic checkout confirmations, processor receipts or NEWVERA-generated records may serve as proof of payment. Customers who require an additional business receipt should contact support with their transaction information.
Additional deliverables, extra revisions or material scope changes may require a separate quote. NEWVERA will not intentionally begin separately billable additional work without communicating the relevant price or payment requirement.
Standard package prices are consideration for the design service. NEWVERA does not characterize required service payments as donations. Any optional payment type would be identified separately if introduced.
Refund eligibility depends on project status, work performed, delivery and applicable law. Approved refunds are generally returned through the payment method or processor used for the purchase where possible.
NEWVERA may submit an approved refund promptly after a decision, but the time for the credit to appear is controlled by the payment provider, card network and bank. Posting can take additional business days.
Customers should contact NEWVERA first when possible. If a chargeback is filed, NEWVERA may submit transaction records, accepted terms, delivery evidence and project communications to the processor or issuer.
Anyone who believes their payment method was used without permission should contact both NEWVERA and the relevant financial institution promptly. NEWVERA may cooperate with the processor’s investigation.
NEWVERA and its processors may use reasonable fraud-prevention measures. Suspicious orders may be delayed, declined, canceled or reviewed before creative production begins.
Payment-related personal information is handled under the Privacy Policy. NEWVERA does not require customers to email full payment-card numbers or card security codes for ordinary support.
Refunds and disputes are governed in more detail by the Refund & Dispute Policy. Cancellation is addressed in the Cancellation Policy.
Billing support:
NEWVERA LLC
Branding & Creative Design Studio
271 W. Short St, Ste 410 #2898
Lexington, KY 40507
United States
Website: newvera.shop
Email: support@newvera.shop
Phone: +1 (859) 595-9811