Terms & conditions, clearly explained.

1. Agreement and acceptance

These Terms & Conditions govern access to newvera.shop and the purchase, use, review and delivery of branding and creative design services provided by NEWVERA LLC. They are intended to explain the commercial relationship clearly before a customer pays for a package or asks NEWVERA to begin customized creative work.

By purchasing a service, submitting a project brief after purchase, approving work, requesting revisions or otherwise continuing with a paid project, the customer agrees to these Terms together with the policies linked from this page. If a customer does not agree, they should not purchase or instruct NEWVERA to begin work.

2. Company identity and contact

The contracting service provider is:

NEWVERA LLC
Branding & Creative Design Studio
271 W. Short St, Ste 410 #2898
Lexington, KY 40507
United States

Website: newvera.shop
Email: support@newvera.shop
Phone: +1 (859) 595-9811

NEWVERA LLC is a Kentucky limited liability company operating a digital branding and creative design studio. The standard services described on the website are creative digital services rather than physical merchandise.

3. Scope of services

NEWVERA provides services such as logo design or refinement, visual identity development, brand marks, color systems, typography pairing, social-media templates, moodboards, business-card design, mini brand guidance and related digital creative work. The exact deliverables for an order are determined by the package or written scope purchased by the customer.

NEWVERA is not a law firm, trademark-registration service, accounting practice, business broker, advertising platform or guaranteed lead-generation service. Any strategic or creative observations are provided in the context of design work and should not be treated as professional legal, tax or financial advice.

4. Eligibility and authority to purchase

Customers must have legal capacity to enter into the transaction and must provide accurate payment and project information. If a person purchases on behalf of a company, client, employer, partnership or other organization, that person represents that they have sufficient authority to place the order and provide the materials submitted to NEWVERA.

NEWVERA may request clarification where the person giving instructions appears different from the purchaser or where multiple stakeholders provide conflicting directions.

5. Packages and USD pricing

Current standard package prices are:

NEWVERA may change prices for future purchases. A price change does not retroactively change a completed purchase unless the displayed price was an obvious technical error and the law permits correction. Requests outside the purchased package may require a separate quote or additional payment.

6. One-time purchases and recurring billing

The standard packages listed above are one-time purchases. They do not automatically renew, and purchasing one does not enroll the customer in a monthly or annual subscription.

If NEWVERA introduces a recurring service in the future, recurring billing must be identified clearly before the customer agrees to it. A future subscription would be subject to its own pricing, renewal and cancellation information.

7. Orders and checkout

An order is generally formed when the customer selects a service, submits the required checkout information, successfully pays the stated amount and NEWVERA accepts the order for processing. NEWVERA may decline or cancel an order where payment fails, fraud risk is significant, the requested work is prohibited, the brief is outside NEWVERA’s service capabilities or another legitimate operational reason prevents performance.

Customers should review the package title, price, currency and scope before payment. Purchasing a lower-priced package does not automatically include deliverables shown in a higher-priced package.

8. Payment authorization and processors

Payments may be processed by Stripe or another payment provider. By submitting a payment method, the customer authorizes processing of the amount shown for the selected order. Complete card details may be collected directly by the payment processor rather than stored by NEWVERA.

More information is provided in the Payment Policy. Bank, card-network and payment-provider rules may apply in addition to NEWVERA’s policies.

9. Taxes, exchange rates and issuer fees

Prices are stated in U.S. dollars. If tax is legally required on a transaction, it may be calculated or collected as applicable. A customer using a card denominated in another currency may see a converted amount determined by their issuer or payment network.

Foreign-transaction charges, bank conversion spreads, card-issuer fees and similar costs imposed independently by a customer’s financial institution are not controlled by NEWVERA and are not part of NEWVERA’s package price.

10. Creative brief and customer information

Customized design requires usable project information. The customer should provide the business name, business activity, intended audience, visual preferences, existing assets, requested wording and other information reasonably needed for the purchased service.

The customer is responsible for the accuracy of information supplied. NEWVERA may pause the project while requesting clarification where the brief is incomplete, contradictory, technically unusable or materially different from the service purchased.

11. When production begins

Production generally begins after both successful payment and receipt of a sufficiently complete brief. The fact that a payment has succeeded does not necessarily mean the design timeline has begun if required project information is still missing.

Where NEWVERA sends a clarification request, the project timeline may remain paused until a usable response is received.

12. Delivery and fulfillment timing

For standard packages, NEWVERA generally targets a first design delivery within approximately 2–4 business days after successful payment and receipt of the information required to begin. This is a normal service target rather than an unconditional guaranteed deadline.

Complexity, order volume, holidays, technical issues, unusual instructions, third-party service interruptions or customer delays can extend timing. See the Service Delivery Policy for full fulfillment details.

13. Digital delivery

Standard services are delivered digitally. Delivery may occur through email attachments, downloadable links, cloud-storage links, Canva links or another reasonable electronic method. No physical shipment is required for ordinary service fulfillment.

The customer is responsible for providing a working email address and for checking spam, junk and blocked-sender folders. If a delivery link does not work, the customer should contact support so NEWVERA can reasonably investigate or resend access.

14. Customer review and approval

The customer should review designs carefully before approval, including spelling, business names, contact details, website addresses, social handles, colors and other customer-specific information. Approval communicates acceptance of the design direction and content presented at that stage.

Changes requested after final approval may be treated as additional work, particularly where NEWVERA has already prepared and delivered final files based on that approval.

15. Revisions

Revision rounds exist to refine an existing creative direction, not to provide unlimited new concepts. The current standard revision allowance is generally 1 round for Starter, 1 round for Social, 2 rounds for Brand Mini and 2 rounds for NEWVERA+, unless the package description at purchase states otherwise.

Customers should consolidate feedback. NEWVERA generally targets standard in-scope revisions within approximately 1–2 business days after clear feedback is received. See the Revision Policy.

16. New scope, restarts and additional work

A request may fall outside revision scope where it requires a new business name, new target audience, new logo direction after an existing direction has been developed, new deliverables, significant new research or a substantially different creative brief.

NEWVERA may offer a separate quote, add-on or new package for such work. NEWVERA is not required to provide unlimited scope expansion for the original package price.

17. Customer delays and inactivity

Customer response time affects delivery. Delayed assets, approvals, answers or revision feedback may pause the project. If a project remains inactive, NEWVERA may place it on hold and later resume it according to current availability rather than the original production position.

Inactivity does not reset the package, create extra revision rounds or automatically create refund eligibility for work already performed.

18. Cancellation

Customers who want to cancel should contact NEWVERA as soon as possible. Cancellation before substantive work begins is different from cancellation after custom design labor has been performed.

Full rules are in the Cancellation Policy. Cancellation does not automatically require a full refund where work has already started or been delivered.

19. Refunds

Refund eligibility is determined by the actual status of the project, work already performed, delivery status, the reason for the request and any mandatory rights that apply. Creative services are customized, so a subjective change of mind does not automatically create a right to a full refund after performance has begun.

See the Refund & Dispute Policy for the detailed review process.

20. Chargebacks and payment disputes

Customers are encouraged to contact support before initiating a chargeback. Many questions about missing files, scope, billing, cancellation or revisions can be reviewed directly and documented more accurately before a payment dispute is opened.

If a chargeback or processor dispute occurs, NEWVERA may provide relevant evidence such as the transaction record, policy acceptance, project brief, communications, work completed, revision history and delivery records.

21. Customer-provided content and permissions

The customer represents that they own or have sufficient permission to provide any names, logos, photos, copy, illustrations, slogans, icons, trademarks or other materials submitted for use in a project.

NEWVERA may refuse to use content that appears unlawful, infringing, deceptive or unauthorized. The customer remains responsible for rights in materials that the customer supplied.

22. Prohibited or unlawful requests

NEWVERA may refuse work that requires infringement, impersonation, fraud, illegal activity, deceptive documents, abusive content, violation of third-party rights or other conduct that creates material legal or operational risk.

If such a problem becomes apparent after an order is placed, NEWVERA may suspend or terminate the project while determining appropriate payment treatment based on the circumstances and work already performed.

23. Intellectual property and final deliverables

Rights in final approved deliverables, drafts, unused concepts, working files, customer content and third-party assets are governed by the IP & Copyright Policy.

In general, after full payment the customer receives rights to use the final approved deliverables actually supplied under the purchased package, subject to third-party licensing restrictions. Unused concepts and internal working materials are not automatically transferred.

24. Fonts, stock resources and third-party licenses

A final design may involve fonts, stock assets, icons, mockups, templates or platform content that NEWVERA does not own outright. Such components remain governed by the relevant third-party license.

The customer may need to purchase an appropriate font, stock or platform license for their own ongoing commercial use. NEWVERA cannot transfer rights that a third-party licensor does not permit NEWVERA to transfer.

25. Business names and trademark clearance

NEWVERA may visually design a name, wordmark, logo or symbol, but design work is not a legal trademark search or guarantee of registrability. Similar marks may exist in jurisdictions, industries or trademark classes outside the creative design process.

Customers who need certainty about trademark availability, registration or infringement risk should obtain advice from an appropriate intellectual-property professional before relying on a name or mark.

26. Portfolio and confidentiality

Completed public-facing work may be displayed in NEWVERA’s portfolio where permitted by the project terms. Customers who require confidentiality, embargoed launch timing or white-label treatment should communicate that requirement clearly before public use.

NEWVERA will not intentionally disclose nonpublic customer information merely for promotional purposes, but a formal confidentiality obligation should be agreed expressly where the project requires one.

27. Accuracy of content and final proofing

The customer should proofread business names, phone numbers, URLs, social handles, slogans and other factual content. If NEWVERA reproduces information exactly as supplied and the customer later discovers it was incorrect, changing it after approval may consume a revision or require additional work.

NEWVERA will reasonably correct its own clear production errors, but customer approval remains an important final verification step.

28. No guarantee of commercial results

Branding may improve consistency, professionalism and presentation, but commercial results depend on many factors outside NEWVERA’s control. NEWVERA does not guarantee sales, profit, audience growth, follower counts, advertising performance, funding, trademark approval or any other particular business outcome.

29. Website use and security

Visitors may use the website for ordinary information, ordering and customer-support purposes. Users must not attempt unauthorized access, intentionally interfere with the site, transmit malicious code, scrape protected content for abusive commercial use or misuse checkout and support systems.

30. Third-party services

NEWVERA may rely on third-party services such as WordPress, Elementor, hosting, payment processing, email, cloud storage or design platforms. Those providers operate their own systems and may experience outages, changes or account restrictions outside NEWVERA’s direct control.

NEWVERA will use reasonable efforts to deliver its part of the service but does not promise uninterrupted operation of independent third-party systems.

31. Force majeure and operational delays

NEWVERA is not responsible for delay caused by events reasonably outside its control, such as widespread internet outages, platform failures, severe weather, emergency events, government restrictions or major service-provider disruptions. NEWVERA will resume affected work as reasonably practicable.

32. Disclaimers and service limitations

Creative work is subjective and necessarily depends on the brief, information and feedback provided. NEWVERA will perform purchased services in good faith and with reasonable professional care but does not warrant that every stakeholder will share the same aesthetic preference.

Nothing in these Terms is intended to exclude obligations that applicable law does not permit a business to exclude.

33. Limitation of liability

To the extent permitted by applicable law, NEWVERA will not be responsible for indirect or speculative losses that were not reasonably foreseeable from the transaction, including business decisions made independently after delivery. Any enforceable limitation remains subject to rights and liabilities that cannot legally be limited.

34. Indemnity for customer-supplied violations

To the extent permitted by law, a customer may be responsible for claims or costs arising from content, instructions or materials supplied by that customer where the customer lacked necessary rights or knowingly instructed NEWVERA to use unlawful or infringing material.

35. Suspension, refusal and termination

NEWVERA may pause, refuse or terminate service for material nonpayment, fraud indicators, abusive conduct, unlawful requests, repeated attempts to exceed the purchased scope without agreement or circumstances that make performance unreasonable or unsafe.

Where service is ended, financial treatment will depend on the reason, work already completed, applicable policies and mandatory legal rights.

36. Consumer rights

Nothing in these Terms is intended to waive a consumer right that applicable law makes non-waivable. If a mandatory rule conflicts with a provision here, the mandatory rule applies to the extent required.

37. Governing law and dispute resolution

These Terms are governed by the laws applicable to NEWVERA LLC in Kentucky, subject to mandatory consumer or conflict-of-law protections that may apply to a particular customer. NEWVERA does not impose mandatory arbitration through this general policy unless a separate valid agreement expressly provides for it.

Customers are encouraged to contact support first so the issue can be reviewed using the actual project and payment records.

38. Severability, waiver and assignment

If a provision is found unenforceable, the remaining provisions continue to apply to the extent legally possible. Failure to enforce a term immediately does not necessarily waive it. NEWVERA may reorganize or assign business rights where legally permitted without reducing customer rights already earned under a completed transaction.

39. Entire agreement and updates

These Terms, the purchased package description, checkout information and incorporated policy pages form the general agreement for a standard NEWVERA order unless a specific written project agreement adds or changes terms.

NEWVERA may update these Terms for future transactions. Material changes do not silently rewrite work already completed under earlier agreed terms except where law requires otherwise or the parties agree.

40. Contact

Questions about these Terms, an order or a project may be sent to:

NEWVERA LLC
Branding & Creative Design Studio
271 W. Short St, Ste 410 #2898
Lexington, KY 40507
United States

Website: newvera.shop
Email: support@newvera.shop
Phone: +1 (859) 595-9811